Domestic Bed Bug Removal

We request you not do any preparation in advance of our assessment consultation visit. This is to avoid disturbing potential signs of an infestation and prevent inadvertent contamination of non-infested areas within your property. We have assessed many cases where homes have been unnecessarily disrupted and infested items have been moved during pre-visit preparation. This has often resulted in a simple minor infestation becoming more major and involving multiple rooms.

As in the case of a crime scene, leaving the area untouched gives us the best chance to detect and observe all the clues to accurately determine the cause, and which ultimately leads to a faster resolution of any infestation.

In the event that preparation is required, due to a dispersed or heavy infestation, we will provide clear instructions regarding what needs to be done in advance of treatment. If necessary, we can arrange for our “Prep Support Team” to help you with this task.

The first stage of any treatment program is to assess the area to confirm that the infestation is bedbugs. This is not only a legal requirement under several Acts of the UK Parliament, but is also good scientific practice. Unless you confirm what you are trying to kill, you cannot be sure that the problem is fully resolved. Our standard form of confirmation is the detection of one or all of the recognised activity signs, which include live samples, cast skins or faecal traces. In the case of faecal traces, for absolute accuracy, we use the Bedbug Blue™ faecal trace confirmation kit. Visual confirmation alone is not considered 100% reliable.

During the assessment, the technician will focus on establishing the extent, duration and dispersal of the infestation to determine the most appropriate and efficient treatment program. It also helps us to better understand your exposure profile and thus what steps you need to take to ensure bedbugs stay away. Each room is thoroughly checked before the treatment phase starts to ensure that we address the entire issue from the start.

If our assessment reveals that your home does not have bedbugs, we will endeavour to identify the cause of the problem and will offer you our recommendations on how to resolve it, by means of non-chemical methods. In such cases, we charge a small assessment fee and leave an educational pack detailing how to avoid coming into contact with bedbugs in future. This includes advice on what monitoring solutions we recommend, plus a free sample identification‍‍‍ pack should you find something of concern in the future.

In 2011 we formed a technical working agreement with an Italian company to develop the world’s first steam generation system that is optimised for the treatment of bedbug infestations. This equipment is now the standard equipment for all our technicians. The use of this unique Integrated Pest Eradication method enables us to resolve your infestation before we leave the site. Following treatment, most clients report little or no subsequent activity. Therefore, only rooms with an active infestation need treatment.

In 2014 we set out to be 100% green and chemical free before the year was out having perfected this approach with our commercial clients since 2012. We have proven time after time that even the most advanced infestations can be eradicated quickly and efficiently and with less disruption that a chemical based treatment. It relies upon the quality of the work more than the choice of insecticide and is not something that they can develop resistance to as they are immediately dead. Our decision also reflects the most recent medical research which confirms that insecticide use in homes can have long term health effects (Elizabeth Milne et al 2013) and the widespread reporting of insecticide resistance within global academic and professional conferences, they are simply no longer effective. We would rather provide a more professional solution than keep our fingers cross that what has been sprayed is effective.

This treatment service is charged on an hourly rate basis, and has the following key benefits:

• 100% insecticide free and thus completely safe for your family
• Superior 180 °C treatment temperature for instant eradication
• Supported with organic residual product and Passive Monitoring
• Designed to resolve your problem on the day of treatment
• Backed up with the support of the Off-Site decontamination facility

All assessment and treatment services are fully supported by a customised step-by-step guide to ensure that you know exactly what needs to be done to assist us in resolving your infestation. This documentation also covers many diverse aspects to help deal with the psychological issues surrounding bedbugs, avoiding them in the future and how to help educate friends and family. It also includes information on relaxation and anxiety management techniques which many clients find extremely helpful. This information has been based upon our years of experience in our specialist field since 2005.

The infestation tracking and feedback sections within the documentation pack, ensure that we constantly learn from each case that we deal with, and that our services remain at the forefront of bedbug eradication. It also strengthens the “partnership approach” which we are internationally recognised for. In the event that you may have any additional questions, existing customers receive priority access to our technical support team and resources.

This documentation outlines what additional support services are available should you not feel able to conduct all the post-treatment recommendations or Off-Site decontamination as recommended as part of the solution.