When you have reports or suspicions of a bed bug issue in one of your properties its important to take the matter seriously and start the process of resolving it as soon as possible. Insects are generally anxiety triggers in most people and the thought and misconceptions people have about bed bugs mean that tenants have a right and expect swift service.
We are happy to liasse direct with your tenants to ensure they are available for the appointment, if the property has multiple rooms they MUST all be inspected on the first visit to ensure there is no “unreported” infestation which will continue to spread if untreated.
We request you not do any preparation in advance of our assessment consultation visit. This is to avoid disturbing potential signs of an infestation and prevent inadvertent contamination of non-infested areas within your property. We only need to treat the rooms and areas that have confirmed issues and as such bed bugs could be in just one room, or if left to get out of control all bedrooms and lounges.
In the event that preparation is required, due to a dispersed or heavy infestation, we will provide clear instructions regarding what needs to be done in advance of treatment. If necessary, we can arrange for our “Prep Support Team” to help you with this task but this is only needed int he more extreme cases that we deal with..
We work to dispel the popular myths and tension points at the start of the process to ensure all parties are working together towards a solution rather than being at odds over this issue.
The first stage of any treatment program is to assess the area to confirm that the infestation is bed bugs. This is not only a legal requirement under several Acts of the UK Parliament, but is also good scientific practice. Our standard form of confirmation is the detection of one or all of the recognized activity signs, which include live samples, cast skins or faecal traces. In the case of faecal traces, for absolute accuracy, we use the Bed Bug Blue™ faecal trace confirmation kit. Visual confirmation alone is not considered 100% reliable.
During the assessment, the technician will focus on establishing the extent, duration and dispersal of the infestation to determine the most appropriate and efficient treatment program. It also helps us to better understand your exposure profile and thus what steps you need to take to ensure bed bugs stay away. Each room is thoroughly checked before the treatment phase starts to ensure that we address the entire issue from the start.
If our assessment reveals that your home does not have bed bugs, we will endeavour to identify the cause of the problem and will offer you our recommendations on how to resolve it, by means of non-chemical methods. In such cases, we charge a small assessment fee and leave an educational pack detailing how to avoid coming into contact with bed bugs in future. This includes advice on what monitoring solutions we recommend, plus a free sample identification pack should you find something of concern in the future.